TERMS & CONDITIONS 

  1. The warranty is confined to the first purchaser of the product only & is non-transferable.
  2. Repair & replacement will be carried through the Authorized Service Centers of CG Electronics/ CG Impex.
  3. Repairs under warranty shall be carried out by an authorized service personnel only.
  4. For units installed beyond municipal limits of the jurisdiction of company’s Authorized Service Center, it is the responsibility of the purchaser to contact the nearest authorized service center and bring the unit to the authorized center at its own cost and risk. All expenses incurred in collecting the units or parts thereof from the company’s authorized service center, as well as expenses incurred with deputizing of service personnel/technicians towards convince and other incidents etc. will be borne by the customer.
  5. The concern authorized service center will advice the customer weather to affect the repairs at site or at the authorized service center.
  6. Call registered with toll free number (166-00-100-211), wherein only cleaning of the unit/parts in the unit due to dust accumulation on portion of the unit, general explanations, returning, are not to be considered as defects.
  7. In case of repairs or replacement of any part/s of the unit, this warranty will there after continue and remain in force only for unexpired period of the warranty replacement of parts would be purely at the discretion of CG Electronics/ CG Impex.
  8. In case of repair/ replacement of any part/s is not possible, the company’s sole discretion lies with regards to amicable replacement product in lieu of repairs.
  9. In case of any damage to the product/ customer abuse/ repairs by un authorized personnel’s/ misuse detected/ by the Authorized Service Center personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on a chargeable basis only.
  10. The warranty shall not cover any consequential or resulting liability, damage or lost to property or life arising directly or providing replacement of defective parts only under the warranty period.
  11. The company or its Authorized Service Center reserves the right to retain any parts or component replaced at its discretion, in the event of defect being noticed in the equipment during warranty period.
  12. While the company will make every effort to carry out repairs at the earliest, it however is made expressly clear that the company is under no obligation to do in a specified period of time
  13. Warranty does not cover accessories external to the equipment supplied by the dealer.
  14. If any colored internal or external components are replaced, there will be commitment to ensure that the sets match with the original or the other components the replaced shades, patterns, tints may vary from the customer`s unit due to continuous uses of the unit. Any matching components changed at customer’s request will be on chargeable basis except the component which actually needed.
  15. Regardless of the basis on which customer is entitled to claim damages from the company, the company, the company is liable for total amount which is no more than the actual purchase price of the product that is subjected of the claim.
  16. In case of any doubts/ confusion/ over writes, etc. On warranty card, the company may ask for valid VAT invoice of the purchase.
  17. In the event of any unforeseen circumstances, and spares not being available the company will apply depreciation rules will be the binding on the purchaser, and same shall be considered as a commercial solution in lieu of repairs.

CONSUMER ELECTRONICS

PRODUCT

CATEGORY

TOTAL WARRANTY PERIOD

COMPREHENSIVE WARRANTY

EXTENDED WARRANTY

WARRANTY EXCLUSION

LED TV

Upto 55″

3 Years

2 Years

1 Year (Service)

Remote control, accessories, batteries

65″

1 year

1 Year

Remote control,accessories,batteries

Speaker

 

1 year

1 Year (6 months on battery)

Plastic Items

Refrigerator

Multi Door / Side By Side

10 Years

2 Years

10 Years (Compressor)

Plastic,Glassware,Light bulb,Tube

Double Door

5 Years

2 Years

5 Years (Compressor)

Plastic,Glassware,Light bulb,Tube

Single Door

5 Years / 10 Years*

2 Years

3 Years (Service*) / 5 Years (Compressor*) / 10 Years (Compressor*)

Plastic,Glassware,Light bulb,Tube

Chest Freezer and Show Case

Entire Range*

5 Years

1 Year

2 Years (Compressor)
+2 Years (Service)

Plastic,Glassware,Light bulb,Tube

Display Showcase / Cake Showcase

3 Years

1 Year

3 Years (Compressor)

Plastic,Glassware,Light bulb,Tube

Washing Machine

Front Load

10 years

1 Year

10 Years (Inverter Motor)

Outer Steel Casing,Top Lid,Filters,Pipes

Top Load and Twin Tub

1 Year

1 Year

Outer Steel Casing,Top Lid,Filters,Pipes

Vacuum Cleaner

 

1 Year

1 Year

Bags,Hose Pipes,Accessories,Filter

MicroWave Oven

 

1 Year

1 Year

Main door,Plastic,Cooking glass,Accessories

Air Conditioner

Wall Mount Fixed Speed

5 Years

1 Year

5 Years (Compressor)

Air filter,Front Grill,Remote

Wall Mount Inverter Type

5 Years

1 Year

5 Years (Compressor)

Air filter,Front Grill,Remote

Ceiling Cassette Fixed Speed

3 Years

1 Year

3 Years (Compressor)

Air filter,Front Grill,Remote

Air Cooler

 

1 Year

1 Year

Plastic Items

Air Heater &Cooler

 

1 Year

1 Year

Extended Warranty

  1. Refrigerator/ Chest Freezer/ Air Conditioner: Warranty would be provided on the compressor only if it is affecting cooling of the unit due to malfunction of compressor and not due to gas leakage inside unit. Noise, Vibration, etc. would be covered. Gas charging (including capillary & filter) cost and transportation cost to and fro from, CG Authorized Service Center, for additional warranty period outside comprehensive warranty, would be borne by customer.
  2. Washing Machine/ Vacuum Cleaner: Warranty would be provided on motor only if it is not functioning & hampering performance of the unit. Noise, normal wear & tear, etc. would not be covered. Transportation cost to and fro from CG Authorized Service Center, for additional warranty period outside comprehensive warranty, would be borne by customer. All the plumbing works need to be done by the customer before calling technician.
  3. Microwave Oven: Warranty would be provided on magnetron only if it is not functioning and hampering performance of the unit. Noise normal wear& tear, etc. would not be covered. Transportation cost to and fro from CG Authorized Service center, for additional warranty period Outside comprehensive warranty, would be borne by customer.

SMALL HOME APPLIANCES

PRODUCTTOTAL WARRANTY
PERIOD
COMPREHENSIVE
WARRANTY
EXTENDED
WARRANTY
WARRANTY
EXCLUSION
Rice Cooker1 Year1 YearPlastic Items
Pressure Cooker5 Years5 Years Plastic Items
Gas Stove1 Year1 YearPlastic Items
Electric Oven1 Year1 YearPlastic Items
Induction Cooker1 Year1 YearPlastic Items
Mixer Grinder / Juicer2 Years1 Year2 Years (Motor)Plastic Items
Commercial Mixer Grinder6 Months6 MonthsPlastic Items
Ceiling Fan2 Years1 Year2 Years (Motor)Plastic Items
Stand / Table / Wall / Exhaust Fan1 Year1 YearPlastic Items
AP Fan6 Months6 MonthsPlastic Items
Air Cooler1 Year1 YearPlastic Items
Hot Pot1 Year1 YearPlastic Items
Electic Kettle1 Year1 YearPlastic Items
Heater1 Year1 YearPlastic Items
Electric Water Heater5 Years1 Year5 Years (Tank)Plastic Items
Gas Water Heater1 Year1 YearPlastic Items
Water Dispenser1 Year / 3 Years*1 Year3 Years (Compressor)Plastic Items
Iron1 Year1 YearPlastic Items
Water Purifier1 Year1 YearPlastic Items
Vacuum Flask1 Year1 YearPlastic Items
Telephone Set1 Year1 YearPlastic Items
Chimney1 Year1 YearPlastic Items

WARRANTY IS VOID IF

  1. The warranty card is not filled up completely and properly at the time of purchase.
  2. The completed warranty card is not shown to authorized personnel at the time of service of the product.
  3. The set is not operated according to instruction given in the operating manual provided with product.
  4. Defects are caused by improper or reckless use, which shall be determined by the company service personnel.
  5. Any repair work is carried out by persons other than authorized company personnel.
  6. Defects are caused due to beyond control like lightning, abnormal voltage, acts of god or while in transit to service center or purchaser’s residence.
  7. The warranty is not valid in case, the serial number is deleted, defected or altered.
  8. Damage to the product or any part/s due to transportation or shifting is not covered by warranty.
  9. This warranty will automatically terminate on the expiry of the warranty period mentioned above, even if the unit may not be in user for any time during the warranty period for any reason.
  10. Any liquid like water, Colin spray etc. is found I Electrical circuits inside the unit like PCB, Panel etc.
  11. The product is being used for commercial purpose.
  12. Software or APP not being read/installed. Warranty does not cover any third-party software, settings, content, data or links, whether included or downloaded in product.

For any service enquiries, please feel free to reach us on 166-00-100-211/01-5188284.

To Request a Repair Click Here